Security, data and privacy
Protecting patient medical data is central to everything we do at Praccelerate. We take that responsibility very seriously, following current best practices at every level. If you have any questions, we’re here to help - just email us at support@praccelerate.com.
Data
Who owns my data?
You own it and you control it with complete transparency.
Where is my data stored?
Your data is stored securely in the cloud (so you can access it on any device) on Google Firebase servers in Australia.
How is my data stored?
Your data is fully encrypted.
Where is my data processed?
Our AI function is powered by Google Gemini processes data in the United States of America.
Who has access to my data?
Yourself (via your user account), Praccelerate admins and Firebase admins.
Compliance
The Praccelerate system uses Google architecture and is compliant with GDPR and the Australian Privacy Act.
Google Cloud Platform was built under the guidance of a 700+ person security engineering team. Specific details on their approach to security and data protection including details on organisational and technical controls regarding how Google protects your data, can be found in the Google Security Whitepaper and Google Infrastructure Security Design Overview.